Frequently Asked Questions

Common questions about ACE Pilot DB - the offline FAA pilot database for iPhone, iPad, and Mac.

Where does the pilot data come from?
All pilot data is sourced from the FAA Airman Certification database, which is a publicly available dataset maintained by the Federal Aviation Administration. The database is updated with each app release to reflect the latest available records.
Is ACE Pilot DB free to use?
Yes. ACE Pilot DB is free to download with core search functionality included at no cost. An optional Pro upgrade unlocks additional features like unlimited search results, enhanced pilot profiles, the interactive pilot map, widgets, Siri integration, and share cards.
Does the app collect any personal data?
No. ACE Pilot DB does not collect personal information, usage analytics, search queries, or device identifiers. All searches are performed locally on your device. Saved airmen data is stored only on your device and is not transmitted anywhere.
Does the app work offline?
Yes. The entire FAA pilot database is stored on your device after download. All searches and lookups work without an internet connection. The app functions perfectly in airplane mode.
Which devices are supported?
ACE Pilot DB is a native app for iPhone, iPad, and Mac. Each platform has an optimized layout, including Mac sidebar and keyboard navigation. Your saved airmen sync across all your devices via iCloud.
How current is the pilot data?
The FAA Airman Certification database is updated with each app release. The data reflects the latest publicly available FAA records at the time of the release.
What does the Pro upgrade include?
Pro unlocks unlimited search results, FAA web search for pilots not in the local database, unlimited saved airmen, enhanced profiles with notes and tags, smart medical expiry tracking, an interactive pilot distribution map, Home Screen widgets, Siri and Shortcuts integration, and shareable pilot profile cards.
Is the app affiliated with the FAA?
No. ACE Pilot DB is produced by Snow Tree LLC and is not endorsed, sponsored, or approved by the Federal Aviation Administration or any government agency. FAA data is sourced from publicly available records.
How accurate is the data, and can I rely on it for official purposes?
The data is derived from FAA public records and is provided as-is for informational and reference purposes only. It may not reflect the most current information. Always verify credentials through official FAA channels at airmen.faa.gov before making any decisions. This app must not be used for regulatory compliance, legal proceedings, employment decisions, or any official purpose requiring verified FAA records.
How do I contact support?
Visit our support page at snow-tree.com/support or email us directly. We typically respond within 24 hours.

  • Still have questions?

    Our support team typically responds within 24 hours.

    Email Support